You have the right to revoke the agreement without indication of reasons within a term of 14 days.
During this term you can use this product to a reasonable extent to evaluate the product. You are allowed to test the product similar to how you would test the product in a physical store.
The withdrawal term expires 14 days after the day you or an appointed third party, other than the delivery service, received the product. If you simultaneously ordered multiple products with different delivery dates, the withdrawal term passes 14 days counting from the day you received the last product. If you arranged a frequent delivery agreement with us, the withdrawal term passes 14 days after the day you or an appointed third party physically received the product.
If you want to use your right of withdrawal, we request you to contact us per e-mail, optionally attaching our standard form: [email protected]. You must send us the product within 14 days after sending the e-mail. You can of course also choose to return the products within the reflection period of 14 days and to include in the return package a notice showing the wish to withdraw.
The return address is Keizersgracht 241, 1016 EA Amsterdam.
We ask of you to keep the product in its original package as much as possible when you return the product to us.
After you have made use of your right of withdrawal, you will receive all payments, including any delivery costs for the shipping, immediately and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you with the same payment method with which you paid, unless you explicitly agree on another method with us. We may wait with the refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You will bear the costs for the return shipping. We estimate these costs at maximum € 20,00.
Exclusion of the right of withdrawal
The right of withdrawal is excluded for products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. For products such as pet food, it is not necessary to open the packaging to evaluate the product. The depreciation will therefore be up to 100% for these products.
Standard form right of withdrawal
(only fill out and send this form if you want to exercise your right of withdrawal)
To: Tom and Terry B.V., Keizersgracht 241, 1016 EA Amsterdam, [email protected]
Return address: Keizersgracht 241, 1016 EA Amsterdam
I/We* hereby share with you that I/we*, with regards to the agreement concerning:
- The sale of the following products:
- The delivery of the following digital content:
- The execution of the following services:
Make use of my/our right of withdrawal.
Ordered on* / received on*:
Signature of costumer(s) (only required when this form has been submitted on paper):
(*) Strike out whichever is not applicable